I just ordered my new BMW from Bill S. and he was very knowledgeable about the product and process and super easy to work with. Scott the Owner said hi, Cliff the Sales Manager did too ... and the whole experience was easy with good and smart people, did everything easy on the phone and web. The bike is on order and once I get it I'll let you know how part 2 goes, but I assume delivery will be A++ just like the order process! (Employee: Bill Scheskie)